Subject: Daily performance summary for LiveSalesman team for Apr 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Apr 2022 09:30:35 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 2 | 6 | 0 | 7 | 23
Ankit Kumar | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 3 | 4
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 1 | 7 | 0 | 1 | 9
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 3 | 13 | 0 | 12 | 38

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delivery Status | 1
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 3
PreSales | Product Related | Product Specification | 5
PreSales Total | | | 5
Grand Total | | | 8

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 9 | 0 | 0 | 5 | 0 | 23
Jok Kuol | 9 | 0 | 1 | 0 | 0 | 0 | 10
Abu Sufian | 2 | 6 | 0 | 0 | 0 | 0 | 8
Ankit Kumar | 1 | 5 | 0 | 0 | 0 | 0 | 6
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 2 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 24 | 24 | 1 | 0 | 5 | 0 | 54

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 4 | 1 | 1 | 2 | 7 | 15
Ankit Kumar | 2 | 2 | 0 | 0 | 1 | 8 | 13
Jok Kuol | 0 | 0 | 1 | 2 | 0 | 9 | 12
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 1 | 1 | 1 | 3 | 4 | 8 | 18
Aws Adra | 0 | 3 | 1 | 0 | 0 | 3 | 7
Abu Sufian | 5 | 2 | 1 | 1 | 2 | 4 | 15
Raghwendra Pratap Singh | 4 | 2 | 0 | 0 | 2 | 4 | 12
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 1 | 2
Tathru Nukhu | 2 | 0 | 1 | 2 | 1 | 0 | 6
Gaurav Payal | 4 | 6 | 2 | 4 | 0 | 0 | 16
Grand Total | 20 | 20 | 8 | 14 | 12 | 46 | 120

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 2 | 0 | 2 | 0 | 4 | 9
Alhamzi Mohammed | 0 | 1 | 0 | 1 | 1 | 1 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 1 | 2 | 3
Ankit Kumar | 6 | 0 | 0 | 1 | 0 | 1 | 8
Jok Kuol | 5 | 0 | 1 | 0 | 0 | 4 | 10
Waseem Ahemad . Khan | 1 | 5 | 0 | 2 | 1 | 1 | 10
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 1 | 0 | 0 | 1 | 0 | 0 | 2
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 8 | 1 | 7 | 3 | 15 | 49

Please feel free to reach out for any further clarifications.