Subject: Arabic Language Test - Fraz Ashraf
From: Fraz Ashraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 14:03:57 -0400

| | Foreign Language Screening Test

Name | Fraz Ashraf    /  (+91) 8896655569    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Sir/Ma'am
We regret any inconveniences caused by the delay.

The courier tried to find your location but our courier could not reach on your address as it was wrong.

Please provide your right address on this the following gmail address .................. So the courier can reach on your address with the order

Best Regards
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

Sir/Ma'am
Thank you for contacting us about your defective product.
We are truly sorry that it was defective.
We also apologize for any inconveniences this has caused for you.
Our products go through several quality control checks before they are delivered to customers.
But as you told us that the product was defective, the new one will be delivered as soon as possible to your address.

Thank you for your patience.

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