Subject: Ticket re-opened - [#5446] Fw: Trip Virtual Screen - Playlist
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 28 Apr 2022 12:19:46 +0000

Hi Pritish Nandi,  Ticket “#5446 – Fw: Trip Virtual Screen - Playlist” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446 to view the ticket.  Ticket comment   
Hi Olesia, 
 
Apologies on the delayed response. 
 
I will get our IT to assist on this. 
 
Will keep you posted for further update. 
 
Cheers. 

 

 

 

 

 

 

 

 

 
 
ANN NURAAIN

Operations and Experience Supervisor 

 
T
+65 6908 7878  
W virginactive.com.sg

 

 

 

 

 
VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB
 
 1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616 

 

 

  
 From: Les Mills International <[email-masked]> 
Sent: 26 April 2022 04:27 
To: Ann Nuraain <[email-masked]> 
Cc: Isaac Lee <[email-masked]>; Zarina Masor <[email-masked]>; Matthew Ong <[email-masked]>; Pfeiffer Chan <[email-masked]> 
Subject: Re: Fw: Trip Virtual Screen - Playlist

 

 Hi Ann, 

 
 We have reviewed your photos and videos, could you please help us to understand which Virtual Trip release it is. 
 ​ 
 
 Also we have checked your App version and it seems old, we are requesting you to update your App version to the latest: 1.15.0.  
 Please follow the below sequence to update your Les Mills Virtual App.  

 
 Exit out of Guided Access by triple clicking the Home button, or 
triple clicking the Lock button depending on your iPad model.   

 
 Navigate to the Apple App Store, which is a blue icon > Search for Les Mills Virtual > Choose "Update" next to the app.  

 
 Once the App has updated you will have the option to "Open" the app, please Open the App.  

 
 Enter back into Guided Access mode by triple clicking the Home button, or triple clicking the Lock button depending on your iPad model.  
 
 ​ 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446

 On Mon, 25 Apr at 5:08 PM 
, Les Mills International <[email-masked]> wrote:
 
 Hi Ann, 
 ​ 
 
 Thank you so much for sharing the information. This is very helpful. 
 ​ 
 
 We will investigate this and get back to you. Thank you for your patience and understanding. 
 ​ 
 Kind Regards, 
 Pritish 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446