Subject: English Language Test - Utkarsh Kumar Singh
From: Utkarsh Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 04:37:10 -0400

| | Foreign Language Screening Test

Name | Utkarsh Kumar Singh    /  (363153) 7017620657    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Answer:

sir/mam
we tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact. Kindly set and check your delivery location again and call on 9 to pick your order

Hope it help

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
I am sorry to learn that your TV cabinet that you have purchased from us has scratches on it.

I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.

I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused.
Please let us know if you have any additional questions, concerns, or comments.
Warm Regards,
Homebox team

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