Subject: Tech Support Candidate - Aishwarya Nemade
From: Aishwarya Nemade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 04:02:02 -0400

| | Tech Support Test

Name | Aishwarya Nemade
E-mail | [email-masked]
Phone Number | (91) 7276481496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
IT support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eClinicalWorks | Software Specialist | 4th may 2022 | 32000
Previous Employer 1 | Primus Global | Transition process Representative | 20th March 2020 | 16000
Previous Employer 2 | Joules to Watt business solution | GIS Analyst | 31st August 2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I will check website is correct or incorrect.
Step 2: I will check internet is enable or disable.
Step 3: If there is any vpn, I will validate as a user I am connected with VPN or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on Bluetooth on your phone.
Step 2: Turn on power of your Bluetooth speaker.
Step 3: Search for Bluetooth name on your mobile phone.
Step 4: Pair device.

What according to you makes you a good candidate for customer service or technical support job?

1: Good understanding of customer requirements
2: Good Problem solving skill.
3: Good convincing skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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