Subject: Arabic Language Test - Mohamed Mohamed
From: Mohamed Mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 03:34:57 -0400

| | Foreign Language Screening Test

Name | Mohamed Mohamed     /  (+91) 8587089105    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer ,

Greetings from company x and hope this email finds you well.

We have been closely monitoring the status of your order and apparently there has been some miscommunication wi th the courier regarding your address.

So we kindly request to mention your full address and pin code to ensure the delivery and avoid further delays.

We will be in contact to ensure timely delivery and keep you updated sir.

Once again we apologise for any inconvenience and please feel free to contact us in case any further help is needed.

Best regards,

Mohamed

Team Leader - Customer service

Company X

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Abdul,

Greetings from Homebox team and wishing you and your loved ones Ramazan Mubarak.

As for your request , please be advised that we will conduct internal investigation with our warehouse and technical team to ascertain the reason behind the scratches and subject to the result of this investigation we will get back to you soon with the proper action needs to be done.

We value your patience and we will be in contact soon.

Best regards,
Mohamed
Team leader - customer service
Homebox team

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