Subject: Tech Support Candidate - Aindrila Guha
From: Aindrila Guha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 01:11:56 -0400

| | Tech Support Test

Name | Aindrila Guha
E-mail | [email-masked]
Phone Number | (91) 7044594656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Microsoft Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dell EMC | Senior Technician | currently working | 45k
Previous Employer 1 | Convergys | Senior Engineer/customer support associate 2 | 11th Nov, 2020 | 23k
Previous Employer 2 | Concentrix | Customer support associate | 22nd Feb, 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Close the other tabs, extension, and apps
2. Restart chrome
3. Check for malware
4. Open the page in another browser
5. Check if there is any network issues or the internet is fine
6. Try to open any other website, whether it’s opening or not
7. Check the website URL is correct
8. Try on incognito browser
9. Check whether the URL is blocked or not or any antivirus is blocking it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on the Bluetooth
4. A list of available device will appear
5. If your speaker name is not listed, make sure the speaker is turned on. If not turn on the speaker and check
6. Select the speaker name and it will connect with the mobile

What according to you makes you a good candidate for customer service or technical support job?

Its all about the confidence in addition to my prior technical experience. I am a soft spoken and good listener. I know how to resolve the queries within a short period of time. I am a team builder and always helpful towards my team.

I have advanced skills with customer support tools like sales force and delta. Also, I have four years of experience as a technical/customer support specialist.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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