Subject: English Language Test - Deepti Dogra
From: Deepti Dogra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Apr 2022 01:02:20 -0400

| | Foreign Language Screening Test

Name | Deepti Dogra    /  (91) 9058286421    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thanks for contacting us. This mail is regarding your recent order of a handbag. We are really sorry to inform you this that because of wrong address courier partner was unable to deliver the order. Rest assured , I request you to please place a fresh order with right address and pincode. Thanks for understanding

Deepti Dogra
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thanks for contacting us. This mail is regarding your recent order Tv cabinet . We are really sorry for the trouble you faced . As you received the damaged product as per the policy you can replace the same . You can raise the replacement request by your own and if you face any issue I request you to kindly reply to the same mail.

Deepti Dogra
Customer support executive

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