Subject: English Language Test - Mahmood O K
From: Mahmood O K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 12:46:41 -0400

| | Foreign Language Screening Test

Name | Mahmood O K    /  (91) 9809517383    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

We have reviewed your order, and we are here to help you.

Your order for a hand bag (Order no:111111) has been successfully placed on 12/04/2022 and the product has already been moved to the courier on for delivery 13/04/2022.

But, the delivery address you entered seems to be  incorrect and inaccessible. That is why the courier failed to deliver on time.

Kindly provide an appropriate address in order to deliver the same on the earliest.

Regards,
Mahmood O K
Customer Service
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for this mail.

I am sorry for the trouble you have been having with your TV cabinet.

After reviewing your product (Order no:122222), I am extremely sorry to inform you that you are not eligible for a new unit of TV cabinet or refund for the same.
Because, as per our policy, which was well detailed on our terms and condition, a product can be returned or exchanged only within three days after successful delivery and installation.

Here, it has been seven days and you have already certified the quality at installation time.

You are requested to double check a product at the time of delivery or installation and inform us within three days if you have any complaint in future orders.

Regards,
Mahmood O K
Customer Service
Homebox gadgets

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