Subject: English Language Test - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 09:16:30 -0400

| | Foreign Language Screening Test

Name | Rahul Kumar    /  (203394) 9084099455    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Order Related Query

Hi sir I really want to apologize for the inconveniences. Surely we will help you regarding your concern. As I have reviewed your account and found that the order was shipped by us, and handed over to courier company same day when the order was placed. Courier boy tried to deliver the order at your address but as per courier boy address was wrong. I would request you to kindly cancel this order and place a fresh order with correct address.

Regards
Rahul Kumar.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Damage/ Defective.

Hi Abdul, I really want to apologize for the inconveniences. Surely we will help you regarding your concern. I will assure you this will not happened again in the future. I am raising the request regarding your query. I would like to inform you that I have raised the request. This is your complaint number 675437987. I would request you to kindly packed the product that you have received at the time of delivery. Courier boy will contact you on your registered mobile number.

Regards
Rahul Kumar

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