Subject: Colo Chat Audits
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 27 Apr 2022 05:02:13 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: RATYXZ9Z67 (Harsh): Please make sure the client name before responding to customers " We offer xar on rent .." the client here is Colocation America. 

Chat ID: RAKX4MH2JY (Anish): If the customer is looking for colocation space please ask more details like 
" May I get the following information please? 
-Your Name 
-Company Name 
-Units of rack space (1U, 2U, half etc.) required? 
-Location of DataCenter 
-Preferred contact method? and then escalate it to the sales team to contact the customer as per their needs. 

Chat ID: RACWWK5CQ4 (Jason): For dedicated server request please take down the details required : 
May I get the following information please? 
-Your Name 
-Company Name 
-Power required (in Amps) 
-Any additional hardware required? 
-Type of Server: e.g. One of the present config servers from our site or if custom server then CPU type, RAM, Disk Space, Bandwith, Switch port speed, OS etc. 
-Preferred contact method? and then escalate it to the sales team to contact the customer as per their needs. 

Chat ID: RABWEEUO9S (Jason): Chat was handled pretty well and as per process guidelines however need to ask for the server Id and also give the customer phone number and e-mail address of support team to contact them. 

No missed/abandoned chats. 

Thanks and Regards 
Amit