Subject: Tech Support Candidate - Abhishek Gaurav
From: Abhishek Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 07:16:44 -0400

| | Tech Support Test

Name | Abhishek Gaurav
E-mail | [email-masked]
Phone Number | (91) 8475973673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc Solutions Pvt Ltd | System Engineer | Till Date Working | 27,500
Previous Employer 1 | CMS IT Services Pvt Ltd | Customer Support Engineer | Feb 2021 | 18000
Previous Employer 2 | Hitachi Systems Microclinic India Pvt Ltd | Resident Engineer | Nov 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check that whether my system is connected to a network or not might be there may be an issue with wi-fi connections of my system.
Secondly I will switch the network means will try accessing the website by connecting Lan Cable this could might resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all Speaker needs to be turned on by switching power button. Then under mobile phone settings tab we need to scan for available devices.
As and when Bluetooth Speaker name appears on the mobile display it can be connected for media call and multimedia usage.

What according to you makes you a good candidate for customer service or technical support job? | I feel I am a good communicator with strong convincing skills which makes me fit for the desired role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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