Subject: English Language Test - aditi malhotra
From: aditi malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 03:53:25 -0400

| | Foreign Language Screening Test

Name | aditi malhotra    /  (+91) 9811022179    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear,

As we are checking your details, you placed an order for handbag 14 days back.

We are sorry for the inconvenience caused to you regarding your order.

As we are tracking your order, your order was already shipping and ready for out for delivery. We are trying to reach your order, but due to unforeseen issues, we are unable to deliver your order to you.

Could you please share your address once again or provide us with your contact details so that our delivery boy will deliver your order as soon as possible.

Thank you.
Aditi( customer agent)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi team,

We are sorry for the inconvenience caused to you regarding your order.

We can understand as you receive your order TV Cabinet, which was already installed.

After that, you may notice a lot of scratches on the cabinet.

Could you please share the screenshot for the same?

So that we can check it out, our team will contact you soon for the same query.

Thank you.
Aditi( customer agent)

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