Subject: Daily performance summary for LiveSalesman team for Apr 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 09:17:04 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 1 | 2
! Hassan Saeed | 0 | 1 | 0 | 0 | 1
Doaa Almutawa | 0 | 6 | 0 | 3 | 9
taher Mohammad | 0 | 1 | 0 | 0 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 17 | 1 | 18
Faisal Abdullah | 0 | 0 | 18 | 0 | 18
Mohad Kmali | 0 | 0 | 38 | 3 | 41
Rayan Suliman | 0 | 0 | 15 | 0 | 15
Ali hazzaa | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 8 | 89 | 9 | 107

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| Refunds and Cancelations | (blank) | 1
Customer Services Total | | | 2
PreSales | Product Related | (blank) | 13
PreSales Total | | | 13
Grand Total | | | 15

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 11 | 11
Ali hazzaa | 0 | 5 | 1 | 7 | 5 | 29 | 47
! Hassan Saeed | 4 | 6 | 4 | 6 | 5 | 11 | 36
Naji Shabanh | 0 | 3 | 1 | 2 | 4 | 12 | 22
Mohiuddin Lsm | 2 | 4 | 11 | 7 | 4 | 14 | 42
Ali Ibraheem | 1 | 3 | 3 | 1 | 3 | 8 | 19
Doaa Almutawa | 16 | 1 | 3 | 3 | 2 | 6 | 31
Asma Alotaibi | 0 | 5 | 3 | 2 | 4 | 11 | 25
Jaber Almarri | 0 | 3 | 0 | 4 | 0 | 4 | 11
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 5 | 5
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 2 | 4
Abdallah Ahemad | 0 | 0 | 2 | 3 | 3 | 9 | 17
Faisal Abdullah | 3 | 7 | 5 | 3 | 3 | 5 | 26
Khaled Sufian | 0 | 1 | 1 | 6 | 1 | 3 | 12
Mohad Kmali | 6 | 4 | 5 | 4 | 1 | 6 | 26
Abdullah Abuthnain | 1 | 0 | 0 | 3 | 0 | 2 | 6
Abdullah Otaibi | 2 | 0 | 1 | 1 | 3 | 3 | 10
taher Mohammad | 2 | 0 | 3 | 3 | 2 | 4 | 14
Md Yahya | 2 | 2 | 0 | 2 | 1 | 1 | 8
Sultan Motawa | 4 | 3 | 2 | 6 | 2 | 2 | 19
Hasan Nour | 0 | 1 | 0 | 2 | 0 | 0 | 3
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 46 | 48 | 47 | 65 | 43 | 148 | 397

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 2 | 1 | 1 | 3 | 1 | 7 | 15
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 1 | 2
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 2 | 3
Mohad Kmali | 1 | 1 | 0 | 0 | 1 | 0 | 3
Doaa Almutawa | 35 | 2 | 0 | 1 | 0 | 0 | 38
Mohiuddin Lsm | 1 | 0 | 1 | 0 | 0 | 0 | 2
Md Yahya | 2 | 3 | 0 | 0 | 0 | 0 | 5
! Hassan Saeed | 3 | 4 | 0 | 0 | 0 | 0 | 7
Faisal Abdullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jaber Almarri | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 1 | 0 | 0 | 0 | 0 | 2
Naji Shabanh | 0 | 1 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
taher Mohammad | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 55 | 15 | 2 | 4 | 2 | 11 | 89

Please feel free to reach out for any further clarifications.