Subject: Daily performance summary for LiveSalesman team for Apr 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Apr 2022 09:16:45 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 0 | 2 | 0 | 0 | 11
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 6 | 9 | 0 | 1 | 16
Aws Adra | 0 | 0 | 19 | 0 | 1 | 20
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 26 | 0 | 0 | 0 | 0 | 26
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 1 | 9 | 38 | 0 | 0 | 48
Amir Aziz | 6 | 0 | 0 | 0 | 0 | 6
Ankit Kumar | 1 | 3 | 6 | 0 | 0 | 10
Malek Hosan | 4 | 1 | 0 | 0 | 0 | 5
Tathru Nukhu | 0 | 4 | 0 | 0 | 0 | 4
Waseem Ahemad . Khan | 0 | 3 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 12 | 0 | 0 | 12
Grand Total | 47 | 26 | 86 | 0 | 2 | 161

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 18
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 31
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
PreSales | Product Related | Product Specification | 33
PreSales Total | | | 33
Grand Total | | | 65

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 22 | 17 | 3 | 1 | 5 | 0 | 48
Jok Kuol | 11 | 6 | 2 | 0 | 0 | 0 | 19
Abu Sufian | 6 | 0 | 2 | 0 | 0 | 0 | 8
Ankit Kumar | 13 | 2 | 1 | 0 | 0 | 0 | 16
Malek Hosan | 1 | 1 | 3 | 0 | 0 | 0 | 5
Alhamzi Mohammed | 2 | 1 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 59 | 27 | 11 | 1 | 5 | 0 | 103

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 6 | 1 | 2 | 1 | 2 | 6 | 18
Waseem Ahemad . Khan | 3 | 2 | 1 | 5 | 2 | 9 | 22
Ankit Kumar | 6 | 0 | 0 | 0 | 1 | 9 | 16
Jok Kuol | 0 | 1 | 1 | 1 | 0 | 9 | 12
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 0 | 1 | 2
Aws Adra | 5 | 3 | 0 | 0 | 1 | 2 | 11
Abu Sufian | 8 | 2 | 1 | 1 | 4 | 3 | 19
Raghwendra Pratap Singh | 3 | 0 | 1 | 1 | 1 | 4 | 10
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Tathru Nukhu | 2 | 1 | 1 | 3 | 0 | 0 | 7
Gaurav Payal | 6 | 2 | 0 | 3 | 0 | 0 | 11
Grand Total | 40 | 12 | 8 | 15 | 11 | 45 | 131

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 2 | 0 | 0 | 2 | 0 | 4 | 8
Alhamzi Mohammed | 4 | 0 | 0 | 2 | 0 | 1 | 7
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 2 | 3
Raghwendra Pratap Singh | 0 | 1 | 0 | 1 | 0 | 2 | 4
Jok Kuol | 0 | 1 | 0 | 0 | 1 | 4 | 6
Waseem Ahemad . Khan | 5 | 1 | 0 | 2 | 2 | 1 | 11
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 2 | 0 | 0 | 1 | 0 | 0 | 3
Grand Total | 13 | 3 | 1 | 8 | 3 | 15 | 43

Please feel free to reach out for any further clarifications.