Subject: English Language Test - deepika rawat
From: deepika rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 10:38:12 -0400

| | Foreign Language Screening Test

Name | deepika rawat    /  (91) 8076487329    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear customer,
sorry for the inconvenience you are facing for your order. Due to technical fault in courier system we are unable to dispatch your order on time. Your order will be dispatching soon once the technical issue will be solved.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear customer,
First of all apology for the product that you have received. Our team definately take action on it and will get back to you in few days.

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