Subject: Tech Support Candidate - Diksha Gupta
From: Diksha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 09:34:35 -0400

| | Tech Support Test

Name | Diksha Gupta
E-mail | [email-masked]
Phone Number | (+91) 7209942295
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
office 3

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MATS | IT SERVICE DESK | JAN 2022 | 28000
Previous Employer 2 | MATS | IT SERVICE DESK | JAN 2022 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First let's figure out where the problem is.

The problem only happens with certain websites.

Try cleaning firefox's cookies and cache.

The websites loads but does'nt work properly.

The problem only happens on a secure (https) website.

The problem only happens in Firefox.

The problem happens in all web browsers.

If you're having trouble with a website click padlock icon in the address bar to see if firefox has blocked parts of the page that are not secure and see whether mixed contents blocking in firefox for details.

Other, less common problems.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen of your mobile phone.
2.Touch and hold bluetooth.
3.To pair new device. If you don't find pair new device, check under "Available device" or tap More.Refresh
4.Tap the name of the bluetooth device you want to pair with your device.
5.Follow any on screen instruction.

What according to you makes you a good candidate for customer service or technical support job?

First I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that.
Then there is communication skill, quick response. We identified customer need & wants, keep always smiling, Attitude , Well Dress, giv proper to the point answer, always work positively, time management, flexible, can organize work. Also we have to always remember that in this field there is a mantra which I believe is 'Customer First'.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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