Subject: English Language Test - Shivani Vijayvargiya
From: Shivani Vijayvargiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 08:46:26 -0400

| | Foreign Language Screening Test

Name | Shivani Vijayvargiya    /  (+91) 8905612055    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,

To your request to check for status of your order, we checked and found that your address provided is incorrect and need to be update on our website or via mail. As the courier delivery service has returned the courier to us stating that the address is incorrect.

Would you kindly update the address in mail, so that we can make the delivery for your order as soon as possible. Sorry for inconvenience caused. Hope for better shopping experience on babyshop.com.

Thanks for contacting customer support.

Regards,
Customer support @ Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Ma'am,

Thanks for making a purchase from our website, sad to see your dissatisfaction. Our policies are present on our website and policies are the standards on which we make any return or refund. I would like you to go through the policies and if you are eligible for a return or refund, it would be granted on our website under your order.

Sorry for inconvenience caused. Hope for better shopping experience on Homebox.com.

Thanks for contacting customer support.

Regards,
Customer support @ Homebox.com

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