Subject: Tech Support Candidate - Manish Poddar
From: Manish Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 08:39:22 -0400

| | Tech Support Test

Name | Manish Poddar
E-mail | [email-masked]
Phone Number | (09) 7061176805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New ashore nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT data | STA | 24 Jan 22 | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear cookies and catches
Remove temp files
Refresh browser
Unstall and install Browser again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings
Bluetooth
Search for near by Bluetooth speaker
Pair them with mobile phone

What according to you makes you a good candidate for customer service or technical support job?

Able to under stand cx query
Proper solution
Getting the exact problem and providing easy solution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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