Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 26 Apr 2022 04:29:56 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RAMXYL20D5 (Anish): Out of scope question by the customer, answered customer well and as per process guidelines. 

Chat ID: RA3WL0YK25 (Anish): Initially when the chat starts we need to first ask the customer "if he wants the car with or without driver?" and then we need to go for lead generation details and answer customer's queries/questions. 

Chat ID: RAIT9MGSW2 (Harsh): Chat was handled pretty well however in our fleet we do not have Kia Seltos and need to inform this to the customer clearly first and then go for lead generation details. 

Thanks and Regards, 
Amit