Subject: Arabic Language Test - . Azimuddin
From: . Azimuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 06:38:42 -0400

| | Foreign Language Screening Test

Name | . Azimuddin     /  (110025) 9546621479    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir /madam
Sorry for the inconvenience., your trouble was not caused by us. The courier attempted to deliver your order handbag to you at this same address you made available, but unfortunately our delivery boy is unable to find your exact location, which you provided. We did check it to provide you to our best online services. Your shipping address was identified to be incorrect by the courier., therefore I request you to please set the correct address again immediately. The order will be able to pick it up at your leisure. I hope that this occurence dose not cause you to lose faith in our online services.
Warm regards
Baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thanking you for reaching out to us. I have received your grievance concerning the TV cupboard that was installed in your home last week by our team.
Usually we offer our customers solely those things that have passed strict internal control specifications., the materials lying within the rejected box were sent by our workers by mistake, and they setup in your home. I regret and apologise for the inconvenience caused to you. Our team replace the defective things before long with fresh factory-made and approved ones.
With best desires and reassuring you of our greatest service in future
Warm regards,
Baby shop.com

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