Subject: English Language Test - Shiwansh mishra
From: Shiwansh mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 05:22:10 -0400

| | Foreign Language Screening Test

Name | Shiwansh mishra    /  (+91 ) 9625050463    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir i can understand your problem.we have shipped your order on time but,and our excutive tried to deliver your order but your address is wrong thats why we are not able to deliver your order.Kindly confirm your address so that i can update it in our system.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul sir,

I can understand your problem.we always try provide best service to our customers. Please sent me the picture of the product so that i can raise your query.Our team will go through with that and let you for the further process.i request to wait for 1-2 working days.We will try to provide you proper resolution.

Shiwansh Mishra

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