Subject: Daily performance summary for LiveSalesman team for Apr 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 09:51:19 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Amir Aziz | 14 | 0 | 0 | 0 | 0 | 14
Mosab Mohammed Abdalla Nasreldin | 26 | 0 | 15 | 0 | 0 | 41
Aws Adra | 0 | 1 | 26 | 0 | 2 | 29
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 2 | 2
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 11 | 5 | 52 | 0 | 0 | 68
Alhamzi Mohammed | 2 | 4 | 11 | 0 | 11 | 28
Ankit Kumar | 14 | 0 | 7 | 0 | 0 | 21
Gaurav Payal | 0 | 5 | 43 | 0 | 0 | 48
Raghwendra Pratap Singh | 0 | 5 | 23 | 0 | 4 | 32
Tathru Nukhu | 0 | 3 | 37 | 0 | 0 | 40
Malek Hosan | 0 | 0 | 6 | 0 | 0 | 6
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 67 | 23 | 220 | 0 | 19 | 329

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 41
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 21
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refund for Other reason | 1
Customer Services Total | | | 68
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Store Availability | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | Pricing | 1
| | Product Specification | 92
PreSales Total | | | 101
Grand Total | | | 175

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 30 | 8 | 1 | 1 | 5 | 0 | 45
Jok Kuol | 2 | 5 | 11 | 0 | 0 | 0 | 18
Abu Sufian | 6 | 0 | 5 | 0 | 0 | 0 | 11
Ankit Kumar | 12 | 2 | 2 | 0 | 0 | 0 | 16
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 3 | 1 | 0 | 0 | 0 | 6
Alhamzi Mohammed | 2 | 1 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 58 | 19 | 21 | 1 | 5 | 0 | 104

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 7 | 0 | 2 | 3 | 0 | 6 | 18
Waseem Ahemad . Khan | 3 | 2 | 2 | 4 | 2 | 8 | 21
Ankit Kumar | 3 | 0 | 0 | 0 | 2 | 9 | 14
Jok Kuol | 0 | 2 | 1 | 0 | 0 | 11 | 14
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 1 | 2
Aws Adra | 5 | 2 | 0 | 0 | 1 | 3 | 11
Abu Sufian | 8 | 1 | 0 | 2 | 5 | 3 | 19
Raghwendra Pratap Singh | 3 | 1 | 0 | 2 | 1 | 4 | 11
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 2 | 3
Tathru Nukhu | 1 | 1 | 2 | 2 | 0 | 0 | 6
Gaurav Payal | 6 | 2 | 1 | 2 | 0 | 0 | 11
Grand Total | 36 | 13 | 8 | 15 | 11 | 48 | 131

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 2 | 0 | 1 | 1 | 0 | 5 | 9
Alhamzi Mohammed | 4 | 0 | 0 | 2 | 0 | 1 | 7
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 3 | 4
Raghwendra Pratap Singh | 1 | 0 | 0 | 1 | 0 | 2 | 4
Jok Kuol | 2 | 1 | 0 | 0 | 1 | 4 | 8
Waseem Ahemad . Khan | 6 | 1 | 2 | 2 | 0 | 1 | 12
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Aws Adra | 3 | 0 | 1 | 0 | 0 | 0 | 4
Grand Total | 18 | 3 | 4 | 6 | 2 | 16 | 49

Please feel free to reach out for any further clarifications.