Subject: Daily performance summary for LiveSalesman team for Apr 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 09:49:44 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 4 | 0 | 4
Aws Adra | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 33 | 0 | 0 | 33
Faisal Abdullah | 0 | 1 | 15 | 1 | 17
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 1 | 19 | 0 | 20
Jaber Almarri | 0 | 0 | 7 | 0 | 7
Rayan Suliman | 0 | 0 | 27 | 0 | 27
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 2 | 0 | 0 | 2
! Hassan Saeed | 0 | 3 | 0 | 0 | 3
Abdullah Otaibi | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 6 | 0 | 0 | 6
Ali Ibraheem | 0 | 2 | 0 | 0 | 2
Asma Alotaibi | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 3 | 0 | 0 | 3
Md Yahya | 0 | 3 | 0 | 0 | 3
Mohad Kmali | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Sultan Motawa | 0 | 4 | 0 | 0 | 4
taher Mohammad | 0 | 1 | 0 | 0 | 1
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 63 | 72 | 1 | 136

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 9
| Delivery Related | (blank) | 5
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 3
| | Delivery Status | 4
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Return Request Initiation | 1
Customer Services Total | | | 31
No Answer | (blank) | (blank) | 2
No Answer Total | | | 2
PreSales | Product Related | (blank) | 22
| | Product Specification | 3
PreSales Total | | | 25
Grand Total | | | 58

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 11 | 11
Ali hazzaa | 0 | 4 | 6 | 5 | 6 | 25 | 46
! Hassan Saeed | 0 | 4 | 6 | 2 | 1 | 6 | 19
Naji Shabanh | 3 | 3 | 2 | 5 | 1 | 13 | 27
Mohiuddin Lsm | 4 | 8 | 7 | 5 | 6 | 14 | 44
Ali Ibraheem | 2 | 3 | 1 | 4 | 2 | 8 | 20
Doaa Almutawa | 5 | 0 | 7 | 3 | 7 | 10 | 32
Asma Alotaibi | 5 | 4 | 4 | 2 | 3 | 10 | 28
Jaber Almarri | 1 | 2 | 0 | 4 | 2 | 4 | 13
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 5 | 5
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahemad | 0 | 0 | 5 | 0 | 5 | 12 | 22
Faisal Abdullah | 4 | 11 | 0 | 7 | 2 | 3 | 27
Khaled Sufian | 1 | 1 | 4 | 5 | 2 | 2 | 15
Mohad Kmali | 2 | 8 | 3 | 2 | 2 | 7 | 24
Abdullah Abuthnain | 0 | 0 | 2 | 1 | 0 | 2 | 5
Abdullah Otaibi | 1 | 1 | 0 | 4 | 3 | 2 | 11
taher Mohammad | 1 | 2 | 3 | 1 | 4 | 4 | 15
Md Yahya | 1 | 1 | 1 | 2 | 3 | 1 | 9
Sultan Motawa | 4 | 0 | 4 | 4 | 4 | 2 | 18
Hasan Nour | 0 | 1 | 0 | 2 | 3 | 0 | 6
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 54 | 56 | 58 | 56 | 143 | 401

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 1 | 3
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 3 | 1 | 1 | 7 | 14
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 2 | 3
Md Yahya | 6 | 2 | 0 | 0 | 1 | 0 | 9
Mohad Kmali | 2 | 1 | 0 | 0 | 1 | 0 | 4
taher Mohammad | 4 | 0 | 0 | 1 | 0 | 0 | 5
Doaa Almutawa | 43 | 0 | 1 | 0 | 0 | 0 | 44
Mohiuddin Lsm | 2 | 1 | 0 | 0 | 0 | 0 | 3
Faisal Abdullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Jaber Almarri | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Naji Shabanh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 7 | 0 | 0 | 0 | 0 | 0 | 7
Abdullah Abuthnain | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 89 | 4 | 4 | 2 | 3 | 11 | 113

Please feel free to reach out for any further clarifications.