Subject: Tech Support Candidate - ABHILASH CHANDRA
From: ABHILASH CHANDRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 14:19:00 -0400

| | Tech Support Test

Name | ABHILASH CHANDRA
E-mail | [email-masked]
Phone Number | (+91) 7827841701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SSPL DRDO New Delhi | PROJECT INTERN | 31/01/2022 | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps I will take in logical order to troubleshoot the problems are,

1)Reload the page again.
2)I will check my internet connection properly.
3)Check if the Website is Down for Everybody or Just Me
4)If website is down for everybody then try again later
5)If website is down for me then try another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to your mobile phone.

1)Power on the bluetooth speaker.
2)Switch on the bluetooth connection in the mobile.
3)Allow the pairing of the bluetooth speaker with mobile.
4)Assured the bluetooth speaker is connected with the mobile.

What according to you makes you a good candidate for customer service or technical support job? | As I have a good background knowledge in the Technical field and along with that having a good and decent strength of having best customer releationship.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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