Subject: Tech Support Candidate - T S SASHANK
From: T S SASHANK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 09:52:03 -0400

| | Tech Support Test

Name | T S SASHANK
E-mail | [email-masked]
Phone Number | (+91) 9566848533
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vellore, Tamil Nadu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS Corp PVT LTD | Technical Support Engineer | Currently Working | 27000
Previous Employer 1 | Talent Sculptors | Technical Recuriter | Nov - 2019 | 10,000
Previous Employer 2 | Collabera Technologies | Technical Recruiter | May - 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will check whether I have typed the correct URL.

2. I will try to open any another website and I will check If other websites are working.

3. If any other website is opening. I will try to clear cookies and I will also clear cache.

4. I will try to open the same website URL in different web browser and I will check.

5. I will check for my internet connection.

6. I will try to open the same website from different PC, Laptop or Mobile.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In Android Phone :

1. Open your mobile

2. Go to settings

3. In Connections > Select Bluetooth> Turn on. If it is already paired It will get connected or else you can select the speaker device in the list.

4. You need to turn on your Bluetooth speaker and ensure that Bluetooth is turned on the speaker so that I can show in the available devices in the mobile.

5. Pair the Bluetooth speaker device first if it is not paired.

What according to you makes you a good candidate for customer service or technical support job?

1. I have excellent communication skills both written and oral.

2. I have handled various UK, US, Domestic Customers across the globe.

3. I can troubleshoot or help the customers fast and accurate.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |