Subject: Tech Support Candidate - Shivani Dawar
From: Shivani Dawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 08:42:19 -0400

| | Tech Support Test

Name | Shivani Dawar
E-mail | [email-masked]
Phone Number | (91) 7015579481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
SAP technical and installation issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Analyst | 3rd june 2022 | 32000
Previous Employer 1 | Tech Mahindra Ltd | Technical Associate | 13 August 2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will recheck if the website link is correct or not.
2. I will check if there is any network issue from my end.
3.I will try to open that website in any other browser to see if the issue is with browser or the there is some down time going on for URL.
4.If the issue is with the browser only,I will clear all the history,cache and cookies of the browser and temp files from the system and will restart the browser and will try again.
5.if the issue is with URL, then I will wait for sometime till the URL is up and ready to use again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we have to siwtch on both the devices ( speaker and Mobile phone's Bluetooth).
Then we have to go to Bluetooth settings in our phone and pair with the speaker.
Once paired we can play any music or audio we want.

What according to you makes you a good candidate for customer service or technical support job?

From my point of view a good candidate is one who respects the customer and their query.
Should understand their queries politely and patiently.
Should provide the assistance in such a way that user does not leave with half knowledge or half resolution.
If user is unable to understand anything find an easy way to make him understand and help him with his issue or problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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