Subject: English Language Test - Nawazish Raza
From: Nawazish Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 07:30:33 -0400

| | Foreign Language Screening Test

Name | Nawazish Raza    /  (202001) 7906508193    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir  I can see that your order is already shipped by us and the problem given by our delivery team is that you put the wrong address so please tell us your correct address so we can deliver your item as soon as possible because customer satisfaction is our first priority

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir
Sorry to inform you that broken things are not replaced and returned

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