Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 25 Apr 2022 04:28:28 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: RAYRJ6XZSP (Jason ): Incomplete chat, customer left the chat when he was asked about lead generation details. 

Chat ID: RA3SX15FO0 (Anish ): Incomplete chat, customer left the chat when he was asked about lead generation details. 

Chat ID: RA3SX1AF8Q (Anish ): Incomplete chat, customer left the chat after the initial response. 

Chat ID: RA7SAN9O9T (Anish ): Chat was handled pretty well and as per process guidelines. Answered customer's queries/question and gathered lead generation details required to arrange cb from our travel expert planner. 

Chat ID: RA8S1RFFGD (Harsh ): Chat was handled pretty well, answered customer's queries and gathered lead generation details required as per the process guidelines to arrange cb from our travel expert planner however customer left the chat before answering about the activities that he would be interested in while on vacations. 

Chat ID: RA8S9S8BG7 (Harsh ): Incomplete chat, customer left the chat after the initial response however please understand that Ireland is not included as one of our travel destinations. 

Chat ID: RAFUT3415P (Anish ): Chat was handled pretty well, answered customer's queries and gathered lead generation details required as per the process guidelines to arrange cb from our travel expert planner. 

Chat ID: RAGUMAFF8L (Anish ): There was no response from Anish after the customer's response for 7 minutes and then the customer left the chat.Please make sure the customers are responded to in 1-2 minutes after the customer's response. 

Chat ID: RAIULN0BLD (Harsh ): Chat was handled absolutely well and as per process guidelines, answered customer's queries and gathered lead generation details required as per the process guidelines to arrange cb from our travel expert planner for the upcoming vacations. 

Chat ID: RALVO3EHWY (Harsh ): Traveller left the chat due to language barrier. 

Chat ID: RANV3DFEFK (Harsh ): Chat was handled extremely well and as per process guidelines, answered customer's queries and gathered lead generation details required as per the process guidelines to arrange cb from our travel expert planner for the upcoming vacations. 

Chat ID: RAPVBSAWX3 (Anish ): Chat was handled extremely well and as per process guidelines, answered customer's queries and gathered lead generation details required as per the process guidelines to arrange cb from our travel expert planner for the upcoming vacations. 

Missed chat : RAGUMAFF8L 

Thanks and Regards 
Amit