Subject: New Reply Received - Fw: Trip Virtual Screen - Playlist
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 25 Apr 2022 04:59:34 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Trip Virtual Screen - Playlist  Ticket comment <div style='font-family: "Century Gothic", sans-serif; font-size: 11pt; color: rgb(0, 0, 0)'>
Hi Pritish,<br>
<br>
Thank you for getting back to me.<br>
<br>
To answer your concern a per below :  <br>
<br>
<span style="color: rgb(237, 92, 87)"><i><u>we still need to know if the issue is with certail release numbers or with all The TRIP classes?</u></i></span><i><br>
</i><br>
As shared before, it's a random playlist. It only happened to the Trip Virtual.<i><br>
<u><br>
</u></i>
</div>
<div>
<div style='font-family: "Century Gothic", sans-serif; font-size: 11pt; color: rgb(0, 0, 0)'>
<span style="color: rgb(237, 92, 87)"><i><u>if it stays the same from the begining of the class is played or starts hapenning from the middle of the class?</u></i></span><i><u><br>
<br>
</u></i><a id="OWAAM870878" class="t0qjoNIqMXr37MYkNoRR mention ms-bgc-nlr ms-fcl-b" href="mailto:[email-masked]" rel="noreferrer">@Zarina Masor</a>, managed to stay at one of the classes, it was working fine. And, during my observation during the 45mins class,
 certain playlists were fine, certain were not as shared in the photo.</div>
</div>
<div>
<div style='font-family: "Century Gothic", sans-serif; font-size: 11pt; color: rgb(0, 0, 0)'>
<br>
</div>
<div style='font-family: "Century Gothic", sans-serif; font-size: 11pt; color: rgb(0, 0, 0)'>
<span style="color: rgb(237, 92, 87)"><i><u>The first thing I would recommend if to swap the USB C adapter or the HDMI cables connection.
</u></i></span><i><br>
<br>
</i>If it the cable is the issues, it would affect to all trip class (The Trip &amp; The Trip Virtual). However, right now, the issues that we had as per I shared above - only certain part of the playlist did not show the best resolution.
<br>
<br>
Hope this helps.<br>
<br>
Looking forward to hearing from you.<br>
<br>
Cheers.<br>
<br>
<br>
</div>
<div id="Signature">
<div>
<i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><i></i><span style="color:#B3B3B3; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG"><i></i>
<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0"><i><span style="font-family:Century Gothic,sans-serif"> </span></i></div>
<div>
<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0">
<b><span style="color:#E10A0A; font-family:Century Gothic,sans-serif" lang="en-SG">ANN</span></b><span style="color:#E10A0A; font-family:Century Gothic,sans-serif" lang="en-SG"> NURAAIN</span><span style="color:#B3B3B3; font-family:Century Gothic,sans-serif" lang="en-SG"></span>
</div>
<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0">
<span style="color:#4D4D4D; font-size:10.5pt; font-family:Century Gothic,sans-serif" lang="en-SG">Operations and Experience Supervisor<br>
</span><span style="color:#B3B3B3; font-family:Century Gothic,sans-serif" lang="en-SG"></span>
</div>
<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0; line-height:150%">
<span style="color:#E10A0A; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG">T
</span><span style="color:#4D4D4D; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG">+65 6908 7878  
</span><span style="color:#E10A0A; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG">W</span><span style="color:#4D4D4D; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG"> virginactive.com.sg
</span><span style="color:#B3B3B3; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG"></span>
</div>
<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0 0 0 36pt; line-height:150%">
<span style="color:#4D4D4D; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG"> </span><span style="color:#B3B3B3; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG"></span>
</div>
<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0">
<a href="https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.virginactive.com.sg%2F&amp;data=04%7C01%7CAnn.Nuraain%40virginactive.com.sg%7C263fe05a00f64de75bea08d967abdfd6%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637654810173927997%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=xlpscKf5gAQ0T81eLkmElJRlcN6BTjmMnV2oFecTpK0%3D&amp;reserved=0" target="_blank" rel="noreferrer" title="Original URL: http://www.virginactive.com.sg/. Click or tap if you trust this link."><span style="font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG"><img class="EmojiInsert" alt="hello alex" style="width:70.2pt; height:34.79pt" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMjI5NjUzMTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.szZqjHYQrlOzSb3K0IRqvWWinos2eQuDV-XCL6AkN6A" data-id="36122965313"></span></a><span style="color:#B3B3B3; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG"></span>
</div>
<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0 0 0 36pt">
<span style="color:#B3B3B3; font-size:7.5pt; font-family:Century Gothic,sans-serif" lang="en-SG"> </span><span style="color:#B3B3B3; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG"></span>
</div>
<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0 0 0 36pt">
<span style="color:#B3B3B3; font-size:7.5pt; font-family:Century Gothic,sans-serif" lang="en-SG"> </span><span style="color:#B3B3B3; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG"></span>
</div>
<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0">
<span style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif" lang="en-SG">VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB</span><span style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif" lang="en-SG"></span>
</div>
<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0"><span style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif" lang="en-SG">1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616</span></div>
</div>
<br>
</span>
</div>
</div>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 25 April 2022 12:33<br>
<b>To:</b> Ann Nuraain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Isaac Lee &lt;[email-masked]&gt;; Zarina Masor &lt;[email-masked]&gt;; Matthew Ong &lt;[email-masked]&gt;; Pfeiffer Chan &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Trip Virtual Screen - Playlist
</div>
<div> </div>

<div>
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div dir="ltr">Hi Ann,<br>
</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for sharing the videos and pictures agian.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">However, we still need to know if the issue is with certail release numbers or with all The TRIP classes?</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Also, if it stays the same from the begining of the class is played or starts hapenning from the middle of the class?</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We need as much as information possible to check this. Please note that we have no other club reporting this issue so this could be a standalone issue with the virtual setup or equipments of the club. The first thing I would recommend if to swap
 the USB C adapter or the HDMI cables connection. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Kind Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">
<br>
Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5446&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C824891d1eff34897c7f508da2674d798%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637864580526402745%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=VhPrEsCNA7NV6DGnN%2BqblaUGC7bnNN6tr8EGIGO62D8%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446</a>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Sun, 24 Apr at 7:07 AM <span class="x_separator">
, Zarina Masor &lt;[email-masked]&gt; wrote:
<div></div>
<div dir="auto"></div>
<div dir="auto"></div>
<div dir="auto"></div>
<div dir="auto"></div>
<div dir="auto"></div>
<div dir="auto"></div>
<div dir="auto"></div>
<div dir="auto"></div>
<div dir="auto" style='font-family:"Century Gothic",sans-serif; font-size:11pt; color:rgb(0,0,0)'>
</div>
<div dir="auto" style='font-family:"Century Gothic",sans-serif; font-size:11pt; color:rgb(0,0,0)'>
<div style='margin:0cm 0cm 0.0001pt; font-size:10pt; font-family:"Arial",sans-serif'>
<span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'>Hi there, </span>
</div>
<div style='margin:0cm 0cm 0.0001pt; font-size:10pt; font-family:"Arial",sans-serif'>
<span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'> </span> </div>
<div style='margin:0cm 0cm 0.0001pt; font-size:10pt; font-family:"Arial",sans-serif'>
<span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'>Thank you so much for reaching out to us – we hope you’re living happily ever active! </span>
</div>
<div style='margin:0cm 0cm 0.0001pt; font-size:10pt; font-family:"Arial",sans-serif'>
<span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'> </span> </div>
<div style='margin:0cm 0cm 0.0001pt; font-size:10pt; font-family:"Arial",sans-serif'>
<span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'>Thanks for your email but I'm currently out of the office until 24/04/2022.<span style="background:yellow"></span> </span>
</div>
<div style='margin:0cm 0cm 0.0001pt; font-size:10pt; font-family:"Arial",sans-serif'>
<span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'> </span> </div>
<div style='margin:0cm 0cm 0.0001pt; font-size:10pt; font-family:"Arial",sans-serif'>
<span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'>For any urgent inquiry, you can forward your email to
</span><span lang="EN-GB"><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-SG" style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'>[email-masked]</span></a></span><span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'>
 or call the club on <span style="background:rgb(255,255,255) none repeat scroll 0% 0%">
+65 6908 7878</span></span> </div>
<div style='margin:0cm 0cm 0.0001pt; font-size:10pt; font-family:"Arial",sans-serif'>
<span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'> </span> </div>
<div style='margin:0cm 0cm 0.0001pt; font-size:10pt; font-family:"Arial",sans-serif'>
<span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'>Visit our website on
</span><span lang="EN-GB"><a href="https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.virginactive.com.sg%2F&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C824891d1eff34897c7f508da2674d798%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637864580526402745%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=o2Oi82W9%2BOF9uJeOKG%2Fs%2FyKFE9MY9mJzHZF3NQX7qis%3D&amp;reserved=0" rel="noreferrer"><span lang="EN-SG" style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'>www.virginactive.com.sg</span></a></span><span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'>
 or login to MyLocker to stay updated on our news, book classes or gym floor workouts, try our classes on demand, take part in our live classes, track your fitness activities both indoors and outdoors, and enjoy exclusive member benefits.  </span>
</div>
<div style='margin:0cm 0cm 0.0001pt; font-size:10pt; font-family:"Arial",sans-serif'>
<span style='font-size:11.0pt; font-family:"Century Gothic",sans-serif'> </span> </div>
<span style='font-family:"Century Gothic",sans-serif; font-size:11pt'>Healthy regards,</span>
<div><span style='font-family:"Century Gothic",sans-serif; font-size:11pt'><br>
</span></div>
<div>
<div><span style='font-family:"Century Gothic",sans-serif; font-size:11pt'>
<div style="line-height:150%">
<b><span style="color:rgb(225,10,10); font-size:12pt">ZARINA
</span></b><span style="color:rgb(225,10,10); font-size:12pt">MASOR</span><span style="color:#B3B3B3"></span><span style="font-size:10.5pt; color:rgb(77,77,77)"><br>
</span>
</div>
<div style="line-height:150%"><span style="font-size:10.5pt; color:rgb(77,77,77)">Operations and Experience Manager</span></div>
<div style="line-height:150%">
<span style="font-size:8pt; color:rgb(225,10,10)">T</span><span style="font-size:8pt; color:rgb(77,77,77)"> +65 6908 7878
</span><span style="font-size:8pt; color:rgb(225,10,10)">W</span><span style="font-size:8pt; color:rgb(77,77,77)"> virginactive.com.sg
</span><span style="font-size:8.0pt; color:#B3B3B3"></span>
</div>
<div style="margin-left:36.0pt; line-height:150%">
<span style="font-size:8pt; color:rgb(77,77,77)"> </span><span style="font-size:8.0pt; color:#B3B3B3"></span>
</div>
<div>
<a href="https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.virginactive.com.sg%2F&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C824891d1eff34897c7f508da2674d798%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637864580526402745%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=o2Oi82W9%2BOF9uJeOKG%2Fs%2FyKFE9MY9mJzHZF3NQX7qis%3D&amp;reserved=0" target="_blank" rel="noreferrer" title="Original URL: http://www.virginactive.com.sg/. Click or tap if you trust this link."><span style='font-size:7.5pt; font-family:"Arial",sans-serif,serif,EmojiFont; color:rgb(31,73,125)'><img width="94" height="46" style="width:0.9791in; height:0.4791in; outline:none"></span></a><span style="font-size:8.0pt; color:#B3B3B3"></span>
</div>
<div style="margin-left:36.0pt">
<span style="font-size:7.5pt; color:rgb(179,179,179)"> </span><span style="font-size:8.0pt; color:#B3B3B3"></span>
</div>
<div>
<span style="font-size:8pt; color:rgb(179,179,179)">VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB</span><span style="color:black"></span>
</div>
<div><span style="font-size:8pt; color:rgb(179,179,179)">1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616</span></div>
</span></div>
</div>
<br>
</div>
</span>
</blockquote>
</div>
</div>

</div>
</div>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446