Subject: Daily performance summary for LiveSalesman team for Apr 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 09:09:38 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 13 | 0 | 0 | 0 | 0 | 13
Aws Adra | 0 | 4 | 0 | 0 | 0 | 4
Grand Total | 18 | 4 | 0 | 0 | 0 | 22

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
Customer Services Total | | | 1
PreSales | Other Enquiry | Offers | 2
| Product Related | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 4

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 24 | 3 | 0 | 1 | 5 | 0 | 33
Jok Kuol | 6 | 6 | 6 | 0 | 0 | 0 | 18
Abu Sufian | 0 | 5 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 2 | 2 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 4 | 0 | 0 | 0 | 0 | 6
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 35 | 21 | 6 | 1 | 5 | 0 | 68

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 4 | 2 | 2 | 5 | 2 | 7 | 22
Ankit Kumar | 1 | 0 | 0 | 1 | 1 | 9 | 12
Alhamzi Mohammed | 2 | 2 | 0 | 3 | 1 | 4 | 12
Jok Kuol | 1 | 1 | 2 | 0 | 1 | 11 | 16
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 1 | 2
Aws Adra | 8 | 0 | 0 | 0 | 2 | 3 | 13
Abu Sufian | 5 | 4 | 1 | 1 | 5 | 4 | 20
Raghwendra Pratap Singh | 0 | 1 | 0 | 2 | 1 | 3 | 7
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 2 | 0 | 4
Tathru Nukhu | 4 | 1 | 1 | 3 | 0 | 0 | 9
Gaurav Payal | 2 | 0 | 3 | 0 | 0 | 0 | 5
Grand Total | 27 | 13 | 9 | 16 | 15 | 43 | 123

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 1 | 5 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 3 | 4
Raghwendra Pratap Singh | 0 | 0 | 0 | 1 | 0 | 2 | 3
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 4 | 6
Waseem Ahemad . Khan | 1 | 1 | 2 | 4 | 0 | 1 | 9
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 3 | 3 | 6 | 2 | 16 | 33

Please feel free to reach out for any further clarifications.