Subject: English Language Test - Shikha Narula
From: Shikha Narula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Apr 2022 04:15:23 -0400

| | Foreign Language Screening Test

Name | Shikha Narula    /  (91) 7042074088    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly we said sorry to customer for his inconvenience. After I have to contact to customer for the correct address where we can deleiverd his hand bag.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sure sir, when you purchase the product. There is a policy for return and exchange before you buy it please read it carefully. So please read the return policy and initiate your return on company website after 10-5 working days we will initiate the refund.

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