Subject: Daily performance summary for LiveSalesman team for Apr 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Apr 2022 09:28:32 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 8 | 16 | 5 | 29
! Hassan Saeed | 0 | 1 | 0 | 0 | 1
Faisal Abdullah | 0 | 0 | 14 | 1 | 15
Jaber Almarri | 0 | 0 | 31 | 2 | 33
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 32 | 3 | 35
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 8 | 0 | 8
Grand Total | 0 | 9 | 101 | 11 | 121

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delivery Status | 1
| Refunds and Cancelations | Return Request Initiation | 1
Customer Services Total | | | 2
PreSales | Policy Related | Delivery Time | 2
| Product Related | Product Specification | 4
PreSales Total | | | 6
Grand Total | | | 8

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 11 | 12
Ali hazzaa | 3 | 4 | 3 | 3 | 3 | 23 | 39
! Hassan Saeed | 7 | 8 | 1 | 2 | 1 | 5 | 24
Naji Shabanh | 1 | 3 | 1 | 5 | 4 | 10 | 24
Mohiuddin Lsm | 7 | 3 | 5 | 2 | 4 | 13 | 34
Doaa Almutawa | 2 | 16 | 10 | 5 | 5 | 13 | 51
Ali Ibraheem | 2 | 0 | 0 | 5 | 2 | 8 | 17
Asma Alotaibi | 9 | 3 | 1 | 4 | 4 | 11 | 32
Jaber Almarri | 3 | 0 | 2 | 4 | 2 | 4 | 15
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 5 | 6
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahemad | 0 | 8 | 1 | 1 | 6 | 11 | 27
Faisal Abdullah | 13 | 0 | 2 | 5 | 6 | 2 | 28
Khaled Sufian | 6 | 5 | 1 | 7 | 2 | 3 | 24
Abdullah Otaibi | 2 | 0 | 2 | 4 | 3 | 3 | 14
Mohad Kmali | 11 | 4 | 1 | 3 | 5 | 5 | 29
Abdullah Abuthnain | 0 | 2 | 1 | 0 | 0 | 2 | 5
taher Mohammad | 4 | 5 | 2 | 3 | 3 | 4 | 21
Md Yahya | 3 | 1 | 2 | 5 | 0 | 1 | 12
Sultan Motawa | 1 | 9 | 4 | 5 | 3 | 0 | 22
Hasan Nour | 0 | 0 | 1 | 4 | 0 | 0 | 5
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 76 | 72 | 40 | 67 | 54 | 136 | 445

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 3 | 1 | 1 | 0 | 7 | 12
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Doaa Almutawa | 1 | 3 | 0 | 0 | 1 | 0 | 5
Mohad Kmali | 1 | 0 | 0 | 0 | 1 | 0 | 2
Jaber Almarri | 0 | 0 | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 0 | 1 | 0 | 0 | 0 | 1
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Naji Shabanh | 3 | 0 | 0 | 0 | 0 | 0 | 3
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Md Yahya | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 14 | 6 | 2 | 2 | 3 | 9 | 36

Please feel free to reach out for any further clarifications.