Subject: Daily performance summary for LiveSalesman team for Apr 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Apr 2022 09:26:57 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 16 | 0 | 9 | 0 | 0 | 25
Aws Adra | 0 | 0 | 19 | 0 | 1 | 20
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 0 | 11 | 0 | 2 | 15
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 0 | 40 | 0 | 3 | 61

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 3
Customer Services Total | | | 5
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | Other Enquiry | Promo Code | 1
| | Store Availability | 5
| | Store Location | 1
| Product Related | Product Specification | 9
PreSales Total | | | 16
Grand Total | | | 23

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 11 | 1 | 1 | 5 | 0 | 0 | 18
Jok Kuol | 6 | 11 | 0 | 0 | 0 | 0 | 17
Abu Sufian | 0 | 5 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 2 | 2 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 3 | 1 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 21 | 1 | 5 | 0 | 0 | 50

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 3 | 2 | 1 | 4 | 3 | 6 | 19
Ankit Kumar | 1 | 0 | 0 | 2 | 0 | 9 | 12
Alhamzi Mohammed | 1 | 2 | 0 | 3 | 1 | 5 | 12
Jok Kuol | 3 | 1 | 1 | 1 | 1 | 11 | 18
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 1 | 2
Aws Adra | 5 | 0 | 0 | 0 | 2 | 3 | 10
Abu Sufian | 4 | 0 | 2 | 2 | 3 | 4 | 15
Ahmed Omer | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 1 | 0 | 2 | 1 | 0 | 4 | 8
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 2 | 0 | 4
Tathru Nukhu | 3 | 2 | 0 | 3 | 0 | 0 | 8
Gaurav Payal | 4 | 1 | 2 | 0 | 0 | 0 | 7
Grand Total | 27 | 8 | 9 | 16 | 12 | 45 | 117

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 1 | 1 | 0 | 4 | 6
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 1 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 1 | 2 | 4
Raghwendra Pratap Singh | 0 | 0 | 0 | 1 | 0 | 2 | 3
Jok Kuol | 5 | 0 | 0 | 0 | 1 | 3 | 9
Waseem Ahemad . Khan | 1 | 3 | 0 | 4 | 0 | 1 | 9
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 3 | 2 | 6 | 3 | 13 | 35

Please feel free to reach out for any further clarifications.