Subject: Tech Support Candidate - Rishabh Surana
From: Rishabh Surana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 07:58:58 -0400

| | Tech Support Test

Name | Rishabh Surana
E-mail | [email-masked]
Phone Number | (+91) 8800322255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Synergy Teletech Pvt Ltd | Depot Head and sales | Current | 35000+(incentives)
Previous Employer 1 | Sperry Plast Ltd | Production and development | 31/7/21 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I'll clear cache and restart my browser
If it doesn't help then I'll check if my internet connection is working properly.
If still it doesn't open I'll check if the site is down for everyone or only it's my problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I'll power on the speaker.
Then I'll turn on bluetooth jn my mobile phone.
I will refresh and check available devices.
After this I'll pair it to my speaker

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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