Subject: English Language Test - Jasmeet Bagga
From: Jasmeet Bagga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 06:41:15 -0400

| | Foreign Language Screening Test

Name | Jasmeet Bagga    /  (226012) 8299099733    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear consumer, we are sorry for the inconvenience caused tou you . Sir the order placed by you is on a incorrect address. Our delivery partner visited the address but details did not match to the address you have provided. So we request you to send us your updated address in the reply to this e-mail or else you may place a fresh order with the updated address.
Thanks for contacting us.
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We apologise for such inconvenience caused to you. We will surely help you regarding the damaged product that you have received.
Our team will place a call back to you on the provided mobile number and get your product replaced within 2-3 buisness days.
Thank you for sharing your valuable feedback with us. We will try to improve our services and assure you that no such inconvenience is faced by you in future.

Regards
Babyshop.com

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