Subject: English Language Test - Anup Sharma
From: Anup Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 05:56:57 -0400

| | Foreign Language Screening Test

Name | Anup Sharma    /  (91) 9651459341    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

Thank you for contacting Xx support this is regarding your order of hand bag, I have checked your order details and I like to inform you that your has been shipped and our courier team try to deliver your order but unfortunately they are unable to deliver the package because the delivery address provided by you was incorrect.

I request you to kindly provide your correct address with landmark, so we can update our courier team, for any further assistance please feel free to contact us.

Thanks and Regards
XX Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for contacting Home box Team, I am sorry for the inconvenience caused to you as you mentioned that you placed an order of TV Cabinet and it's already installed at your location, I'm so sorry to say that we can't return or replace your order anymore you supposed to check your order before the installation, I request you to please contact the manufacturer for this issue, for any further assistance please feel free to contact us.

Thanks&Regards
Anup
Homebox Team.

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