Subject: English Language Test - Rajat Tamoliya
From: Rajat Tamoliya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 05:05:08 -0400

| | Foreign Language Screening Test

Name | Rajat Tamoliya    /  (+91) 7217781502    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Dear Client,

As per your concern we have checked the details of your order and found that the delivery address you have provided is wrong. We would request you to check the delivery address and provide us the right address so that your product can be delivered to you ASAP. Here is the path where you can check the address and change it.
Login>>Select Order Panel>>select order>>Details>>Address>>Edit/Change
Thank You for Contacting us.
Regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear Client,

We are extremely sorry for the inconvenience caused to you. Kindly share the images of the damaged product to company's email account.Our team will provide you the best possible resolution. Please wait for team's response. Our team will contact you within 24hrs.
We will appreciate your patience.
Regards,
Team Babyshop.

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