Subject: Tech Support Candidate - Adarsh Singh
From: Adarsh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 02:41:24 -0400

| | Tech Support Test

Name | Adarsh Singh
E-mail | [email-masked]
Phone Number | (301705) 9170771458
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Neemmrana (near gurgaon border) will reallocate nearest to office
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland limited | Senior engineer | Current company | 21000
Previous Employer 1 | Corereputic services private limited | Desktop support engineer | 21/07/2021 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check internet connection
2.Check website is down for everybody or me
3.Clear cookies and history
4.Reset network connection
5.Restart device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure both devices Bluetooth is turned on
2. Swipe down from the top of the screen
3. Touch and hold Bluetooth icon
4. Click on pair new device

What according to you makes you a good candidate for customer service or technical support job? | Customer first is a mantra to succeed in its business . I follow this mantra being responsive with positive attitude , taking responsibility and ownership. Understanding customer issue as a partner and providing best solutions of the problems and i love solving people's query in real world.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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