Subject: Tech Support Candidate - Mohit bhardwaj
From: Mohit bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 02:38:14 -0400

| | Tech Support Test

Name | Mohit bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 6006940885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sirsa
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Speakers & Audio
Cloud Support, AWS, Azure

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GehnaX Technologies | Cloud Engineer | NA | 15000
Previous Employer 1 | NIIT LTD | System Administrator | 7 july | 16500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will look for the error, what kind of error i am seeing on the browser. If it is 404 then it's simply website is down. I will check if there is any internet connection issue with the computer, if not then I will clear the browser history & cache, then remove the system temp files, if still there is some issue then i will reset the DNS. After performing all these steps the issue is still there, i will search the error on Google. And if this is not helping i will surely connect with my senior.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker.
Go the mobile's settings option then go the networks & connection tab.
Now selet the Bluetooth option
Go to add new device
Now select the appropriate Bluetooth device which you want to connect.
And it will start pairing the device.
Done.

What according to you makes you a good candidate for customer service or technical support job? | In my past organization & in current one, I've been connecting with clients over Mobile calls & been into server meetings also hosted most of the meetings so I would say i have client experience how to interact, listen to them and resolve their issue. Also i have the technical skills in me which are relevant to this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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