Subject: Daily performance summary for LiveSalesman team for Apr 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 09:05:33 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 5 | 0 | 0 | 5
Faisal Abdullah | 0 | 1 | 19 | 1 | 21
Jaber Almarri | 0 | 3 | 29 | 5 | 37
Rayan Suliman | 0 | 1 | 15 | 1 | 17
Mohad Kmali | 0 | 0 | 25 | 11 | 36
Ali hazzaa | 0 | 2 | 21 | 3 | 26
Asma Alotaibi | 0 | 0 | 6 | 0 | 6
Grand Total | 0 | 12 | 115 | 21 | 148

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 9
| Product Complaint | (blank) | 1
| Refunds and Cancelations | (blank) | 1
Customer Services Total | | | 30
No Answer | (blank) | (blank) | 2
No Answer Total | | | 2
PreSales | Other Enquiry | (blank) | 1
| Product Related | (blank) | 10
| | Product Specification | 1
PreSales Total | | | 12
Grand Total | | | 44

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 12 | 13
Ali hazzaa | 7 | 1 | 4 | 3 | 3 | 21 | 39
! Hassan Saeed | 1 | 8 | 1 | 2 | 1 | 5 | 18
Naji Shabanh | 1 | 3 | 2 | 7 | 3 | 11 | 27
Mohiuddin Lsm | 6 | 4 | 3 | 1 | 6 | 13 | 33
Doaa Almutawa | 17 | 11 | 4 | 6 | 5 | 13 | 56
Ali Ibraheem | 2 | 0 | 1 | 4 | 3 | 7 | 17
Asma Alotaibi | 2 | 4 | 1 | 6 | 2 | 11 | 26
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 6 | 7
Jaber Almarri | 4 | 1 | 4 | 1 | 2 | 4 | 16
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahemad | 3 | 5 | 1 | 3 | 3 | 11 | 26
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 2 | 2 | 0 | 4 | 4 | 3 | 15
Mohad Kmali | 12 | 3 | 3 | 1 | 6 | 4 | 29
Abdullah Abuthnain | 0 | 3 | 0 | 0 | 0 | 2 | 5
Faisal Abdullah | 6 | 2 | 2 | 4 | 5 | 1 | 20
Khaled Sufian | 2 | 5 | 3 | 6 | 2 | 2 | 20
taher Mohammad | 6 | 3 | 1 | 5 | 1 | 4 | 20
Md Yahya | 0 | 2 | 2 | 4 | 1 | 0 | 9
Sultan Motawa | 5 | 8 | 4 | 5 | 2 | 0 | 24
Hasan Nour | 1 | 0 | 2 | 3 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 80 | 65 | 39 | 65 | 50 | 133 | 432

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 2 | 1 | 1 | 0 | 7 | 12
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Doaa Almutawa | 8 | 1 | 0 | 1 | 1 | 0 | 11
Mohad Kmali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Naji Shabanh | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 0 | 0 | 1 | 0 | 0 | 0 | 1
taher Mohammad | 1 | 1 | 0 | 0 | 0 | 0 | 2
Ali hazzaa | 3 | 0 | 0 | 0 | 0 | 0 | 3
Asma Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 4 | 2 | 4 | 2 | 9 | 38

Please feel free to reach out for any further clarifications.