Subject: Daily performance summary for LiveSalesman team for Apr 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Apr 2022 09:02:44 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 3 | 1 | 9 | 0 | 3 | 16
Mosab Mohammed Abdalla Nasreldin | 11 | 2 | 11 | 0 | 0 | 24
Raghwendra Pratap Singh | 0 | 1 | 11 | 0 | 2 | 14
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 14 | 4 | 31 | 0 | 5 | 54

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delivery Status | 4
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 3
Customer Services Total | | | 8
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | Payment Methods | 1
| | Store Availability | 3
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 8
PreSales Total | | | 13
Grand Total | | | 24

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 1 | 5 | 0 | 0 | 11
Jok Kuol | 7 | 6 | 0 | 0 | 0 | 0 | 13
Abu Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 24 | 6 | 1 | 5 | 0 | 0 | 36

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 0 | 1 | 3 | 0 | 6 | 12
Waseem Ahemad . Khan | 2 | 2 | 3 | 2 | 4 | 7 | 20
Ankit Kumar | 0 | 0 | 0 | 2 | 0 | 9 | 11
Jok Kuol | 2 | 3 | 0 | 1 | 1 | 10 | 17
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 1 | 2
Aws Adra | 0 | 1 | 1 | 0 | 4 | 2 | 8
Abu Sufian | 7 | 2 | 2 | 3 | 1 | 5 | 20
Ahmed Omer | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 1 | 0 | 2 | 1 | 0 | 3 | 7
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 2 | 0 | 4
Tathru Nukhu | 1 | 1 | 1 | 1 | 0 | 0 | 4
Gaurav Payal | 1 | 3 | 0 | 0 | 0 | 0 | 4
Grand Total | 18 | 12 | 11 | 13 | 13 | 44 | 111

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 1 | 0 | 1 | 0 | 4 | 6
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 1 | 2
Ankit Kumar | 2 | 0 | 0 | 0 | 1 | 2 | 5
Raghwendra Pratap Singh | 1 | 1 | 1 | 0 | 0 | 2 | 5
Jok Kuol | 1 | 0 | 1 | 0 | 2 | 2 | 6
Waseem Ahemad . Khan | 4 | 2 | 1 | 3 | 0 | 1 | 11
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 4 | 4 | 4 | 4 | 12 | 38

Please feel free to reach out for any further clarifications.