Subject: Changes to views sorting and ordering
From: "Zendesk Support (Support)" <[email-masked]>
To: Sara Aknooni <[email-masked]>
Cc: Dadu <[email-masked]>, Sara Aknooni <[email-masked]>, "Daniel Michalczuk ant.com" <[email-masked]>, hagent <[email-masked]>, Ashish Dabral <[email-masked]>, Heta Nyrhinen <[email-masked]>
Date: Fri, 22 Apr 2022 18:01:54 +0000

This ticket (#10306464) has been created on your behalf. 

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Zendesk Support, Apr 22, 2022, 1:01 PM CDT

Hi,

As a reminder, Zendesk is making some enhancements to simplify the sorting and ordering behavior in views **starting April 26, 2022.** We’re following up with account-specific details about which of your views will be impacted by this change.  

**What is changing?**

We’re removing the ability to sort tickets in a view by **Subject** and **Submitter**. You will, however, still be able to sort by other columns. Additionally, once this change goes into effect, the **Subject** and **Submitter** values will no longer appear as options in the **Order by** drop-down list that appears when you open a view for editing. 

**What does this mean for my views?**

This change will affect any views where[ Order by](https://support.zendesk.com/hc/en-us/articles/203690806#topic_vcr_xfp_ec) is set to **Subject** or **Submitter**. According to our records, below are the specific views which will be impacted:

- **View ID(s):**360076821474

**What do I need to do?**

You’ll need to go to the views management page,[ open each of those views for editing](https://support.zendesk.com/hc/en-us/articles/360036770734-Managing-your-views#topic_fjf_vev_ec), and then change these values to something else to prevent performance issues once this change occurs. There are two ways for you to find and update your views:

**Option 1:**

- Copy URL:  https://eposaudio.zendesk.com/agent/filters/&lt;View ID&gt;
- Update the instance name and view ID
- Paste into browser
- Click on **edit** for that specific view
- From this edit page, you can update the sort order

**Option 2:**

- Go to Admin Center
- Open up the views section
- Copy the name of the view provided
- Paste into the search bar in the views Admin page
- Click on **edit** for that specific view
- From this edit page, you can update the sort order

Please refer to this[ article](https://support.zendesk.com/hc/en-us/articles/4407816085914) for more information and reply to this ticket if you have any further questions.

Thanks,

The Zendesk team

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