Subject: Tech Support Candidate - Rahul Singh Bisht
From: Rahul Singh Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 11:25:46 -0400

| | Tech Support Test

Name | Rahul Singh Bisht
E-mail | [email-masked]
Phone Number | (+91) 8285955923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Administrator work

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | technical support associate | 22 april 2022 | 25000
Previous Employer 1 | Pinelabs pvt. ltd. | customer support | 01 june 2021 | 17000
Previous Employer 2 | Ienerziger | junior eg | 01 jan 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st I will check what is the exact error code, then I will check the internet connection, then I will try to open any other website. If it is an issue from intrrnet side I will call my isp or sometimes it happens becouse of heavy traffic on website.
Thank you.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st I will turn on bluetooth of speaker and mobile and then check the name of the speaker on my mobile, then i will select the name and it will get pair easily.

What according to you makes you a good candidate for customer service or technical support job?

1st he should be good in communication
2nd he should respect other time
3rd he should show empathy
4th he should be a good listner
5th he should follow all the SOP's

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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