Subject: Tech Support Candidate - Akhileshkumar Gupta
From: Akhileshkumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 11:06:05 -0400

| | Tech Support Test

Name | Akhileshkumar Gupta
E-mail | [email-masked]
Phone Number | (98206) 63817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | THANE
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PayCraft solution Pvt Ltd | Production support engineer | Working | 25000
Previous Employer 1 | Pinnacle infotech | Application support engineer | 20-08-2021 | 18000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open in this URL in enternet explore then write this URL.If we are getting error then we can reset app prefrance.etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.power on blutooth device
2 . search blutooth device name in mobile phone blutooth search box
3.you can connect.

What according to you makes you a good candidate for customer service or technical support job? | To resolve problems quacly
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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