Subject: Tech Support Candidate - Naveen Sharma
From: Naveen Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 10:46:34 -0400

| | Tech Support Test

Name | Naveen Sharma
E-mail | [email-masked]
Phone Number | (0124) 7988481742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhiwani
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inframinfd | Desktopsupprt engineer | | 23000
Previous Employer 1 | Apranita | Desktop support engineer | 30 September | 21000
Previous Employer 2 | Talent pro | Desktop support e | 30 june | 15000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I am opened the website and go to setting and clear all cockie.  Temp file and %temp % file and disk clnep and restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Bluetooth open on the devise and Bluetooth.then search the devises and connected.

What according to you makes you a good candidate for customer service or technical support job?

Ready to help 24 into 7. And talk to with customer politely.and given solution accordingly knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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