Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 06:42:44 -0400

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (+91) 8448196041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Govindpuri new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Tr69

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti airtel ltd | L2 support engineer | Currently working | 30000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check my internet is working or not

I will go to browser and clear cookies

I will check that if my office vpn or any proxy is not there.

I will check up IP address is automatic or some manual ip is written

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on my Bluetooth speaker . Go to my mobile Bluetooth icon and search for device name and connect .
What according to you makes you a good candidate for customer service or technical support job? | My problem solving experience with in sla and my interaction with customer with good greetings.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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