Subject: English Language Test - Kamlesh Kumar Tiwari
From: Kamlesh Kumar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 05:54:31 -0400

| | Foreign Language Screening Test

Name | Kamlesh Kumar Tiwari    /  (+91) 8076861479    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customers,

Thank you for shopping with us, we have shipped your courier which was about to deliver on 01th Jan but due to wrong address details it has been returned. kindly share the correct address with us,we will try to courier your shipment asap.

Sorry for the inconvenience.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customers,

Thank you for shopping with us. We are sorry to hear you that you've found scratches on your products. kindly help us with the photos of scratches so that we can check and help you accordingly.

Regards

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