Subject: Arabic Language Test - Abdul Wahed
From: Abdul Wahed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 05:27:23 -0400

| | Foreign Language Screening Test

Name | Abdul Wahed    /  (040) 9700534105    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valued customer,

This is to inform you that your order was dispatched for delivery.  However, our courier executive  could not locate your address and your order was not delivered.

We request you to confirm your address and it possible with a nearby and will make sure you receive your order at the earliest.

Regret for any inconvenience caused.

Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear valued customer,

I would love to help you with your request but let me inform you that I will not be able to do much incase of any physical damages.

However, if could send the picture of the cabinet for review, I will check internally and will update you if we can replace the cabinet.

Thanks & Regards

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