Subject: Tech Support Candidate - Shivanshi Dwivedi
From: Shivanshi Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 03:22:41 -0400

| | Tech Support Test

Name | Shivanshi Dwivedi
E-mail | [email-masked]
Phone Number | (91) 9654081835
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical Support Specialist | still working | 35000
Previous Employer 1 | NTT data | software development associate | may 2019 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step - to check the internet connectivity
2nd step - clear the browse history and cache
3rd step- disable the ads on
4th step - check the website in another browser
5th step -check DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

go to settings
search bluetooth
switch on the bluetooth tab
the device will try to detect the other device
pair the phone with device
bluetooth connected

What according to you makes you a good candidate for customer service or technical support job?

according to me, my interactive and communication skills  with good hand on experience with international clients fits me best for the job.
helping the clients just the you would like to be helped give them realistic and realtime experience which enables them to understand the process.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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